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What to do if…

1.   Upon your arrival in Africa, no one is there to meet you:

  • Do not Panic!!!
  • Do not leave the airport unless specifically told by leadership
  • Wait for the team leader to come pick you up
  • Watch for someone holding a sign with your name on it

2. You miss you flight:

  • Do not Panic!!!
  • Stay in the airport
  • The airline is responsible for getting your bags to their final destination. 
  • The airline will put you on the next available flight or book you with another carrier to ensure that you arrive at your final destination.

3. You have to stay over night because of a flight problem:

  • Do not Panic!!!
  • The airline will pay for your food and lodging

4. Your luggage is lost:

  • Do not Panic!!!
  • The airlines will give you money for clothes
  • If your luggage is lost forever the airlines will reimburse you for all contents and the luggage itself.
  • One out of every ten people, traveling to Africa loose their luggage forever.
  • Twice in twenty years has one of our team members lost their luggage forever

5. Airport personnel take your passport:

  • Do not Panic!!!
  • Do not leave the airport or fly without your passport!!!
  • It is not uncommon for airport personnel to take your passport for processing
  • If they do take your passport for processing, they will give it back when you are boarding your next flight.

6. Your Carry-on is too big or heavy:

  • It will be checked through.

7.   You simply can not live with out something:

  • Carry it on the plane with you.